Returns & Exchanges
Fashpa Online accepts refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.
2. Return Policy
- Merchandise must be returned to us (arrive at our office) within 7 days of delivery to the customer.
- Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed and any gifted items must be returned.
- Merchandise must have all tags, including any Fashpa hang-tags, attached.
- Any merchandise marked “[outlet]” cannot be returned.
- Any merchandise in "sale" category cannot be returned.
- Any merchandise with discount price cannot be returned. Discount codes are not considered as discount price, hence orders which used discount codes are eligible for return.
- All accessories, hats, underwear, hosiery, belts, footwear, socks and bodysuits cannot be returned.
- All swimwear returns must have hygiene liners still intact.
- All returned merchandises will be granted either as loyalty points (equivalent store credits). We do not make cash refunds to the original payment method (i.e. credit card, Paypal). Please note that original shipping charges are non-refundable.
- Returns received at our warehouse after the 7 days window will only be accepted at our discretion.
- Contact our customer service team (customer[at]fashpa.com) with (i) your order number, (ii) desired items to return and (iii) the return reason, to get an authorization code (RMA code). Write this return code outside the package for correct identification.
Note that without the RMA code, it is difficult to identify the package, so refund process may be very slow or may even pass the deadline.
- Send us the return merchandise to this address:
Fashpa customer service team
15b Sunmbo Jibowu, Off Ribadu Road
Ikoyi Lagos (+234 809 327 4000)
Return Code #________________
- Use any kind of courier that you like (doesn't have to be Fedex or DHL)
4. Refunds and Processing
- Once return merchandise packages are received, we will contact you with the results of processing and the refund options.
- Refunds will be processed within approximately 7 business days after we receive your return.
- Original shipping charges are non-refundable.
5. Defect Items.
- Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed.
- Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.
- Return shipping for defect garments will be granted as same amount of loyalty points.